Posters and matching Certificates of Authenticity are wrapped in tissue and rolled in a reinforced mailing tube. They are sent via Australia Post within 48 hours of receipt of payment.
If payment is received on a weekend, goods are despatched by Tuesday the following week. Please note that some delays may occur during busy periods (i.e. during the Christmas season)
Postage and Handling Costs and Insurance:
Postage costs are added during the checkout process. A flat rate of AUD$14.95 includes packaging, Registered Postage to anywhere within Australia, and insurance for up to 3 posters in one parcel. International postage charges are calculated according to Australia Post rates and will vary depending upon the destination and the weight of the package.
We accept no responsibility for parcels that are lost within the postal system. Any problems related to lost parcels must be taken up with Australia Post.
Customer satisfaction is our priority and as such will consider returns on a case by case basis.
Change of Mind Items:
Choose carefully as we do not issue refunds, credit or exchanges for change of mind purchases. While we attempt to describe products as accurately as possible, this does not mean that the descriptions and content of this website will be 100% error free. If you have received a product that is not as described on the site, you may return the item in an unused condition and you will receive a full refund or credit (excluding the cost of postage, handling and insurance).
Faulty Items or Items damaged in transit:
Whilst all goods are examined and utmost care is taken when packaging each parcel, we understand that due to unforeseen circumstances, some articles may be damaged in transit. If you have received damaged or faulty items the following procedure must be followed: We must be told of the damage or fault, via email, within 48 hours of receiving the parcel. When possible, a photograph of the damaged products shall be included. Please send the damaged parcel in its entirety, back to us and we will ship out a replacement at no extra cost.